Course Summary
Subject: Customer Service
Course Title: Customer Service Practitioner
Course Level: Level 2
Course Description
Customer service practitioners have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors with a general public or business to business customer base. They are hugely influential in the delivery of a good customer service experience and their satisfaction within an organisation. They provide service in line with customer service standards and strategy and understand regulatory requirements. They assist customers either face to face or by phone, post, email, text and digital media.
Who is the course for?
People working in customer service roles such as customer service trainee, customer service adviser, or customer service assistant.
What will you study?
Customer Service students will be able to strive for excellent customer service and build their knowledge and confidence to take ownership and solve customer problems.
Completion of this Apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level and develop as a customer service specialist.
Topics include:
- Equality – treating all customers as individuals
- Dealing with customer conflict and challenge
- Influencing skills
- Presentation – dress code and professional language
Where will training take place?
This will be a mixture of development in the workplace and knowledge workshops at our premises in Liverpool & St Helens and via virtual learning platforms.
Progression Opportunities
Students can continue their learning and develop their skills with the Customer Service Specialist (Level 3 Standard).
See what career this course can give you access
Explore CareersGallery
"I like how much support the Chamber gives you through the Apprenticeship. The company have supported me as well."
“Taking on this Apprenticeship has been really helpful and I have learned so much about myself and other things I didn’t know.”
Callum Hunking - Student
“I have gained a great deal of knowledge on the course and my communications and leadership skills have improved. I have really enjoyed the group tutorials as it was an opportunity to ask questions and discuss the units with other learners."
“Before the course, I lacked confidence when speaking in a room full of people, but I feel that the course has helped my confidence to grow. My adviser Bobbie has provided advice, support and encouragement throughout the two years which has helped me a great deal.”
Lucille Maloney, ACR
“Taking part in the Traineeship programme improved my confidence and motivated me to get out of the house and build a career. If I hadn’t have done the course I’d still be looking for work. I’m now doing my NVQ and I hope to keep building from there."
“I was so impressed with the Starting Point service that I encouraged my boyfriend Danny to visit.”
Paige Malaney - Student
“I have gained confidence which has allowed me to take on more administrative duties.”
Samantha Halshall, Autism Initiatives
“It has been a pleasure dealing with St Helens Chamber. They are very professional and extremely helpful. The students have received a high quality of learning and support.”
Linda Percy, Team Leader, First Ark
Course Provider
St Helens Chamber of Commerce
Address: Salisbury Street, Off Chalon Way, St Helens, WA10 1FY
