Course Summary
Subject: Customer Service
Course Title: Customer Service Specialist
Course Level: Level 3
Course Description
A customer service specialist demonstrates professionalism towards customers and supports the organisation. They have a great deal of knowledge about the organisation’s products and /or services, and act as a point of contact to support customers and colleagues with complex requests, complaints and queries. They are also able to analyse customer data, implement changes to improve services and are attentive to various digital technologies.
Who is the course for?
Students could be working in many types of environment including contact centres, retail, webchat, service industry or any customer service point, at a customer service specialist/customer service team leader level.
What will you study?
Customer Service Specialist (Level 3 Standard) will gain deep insights into dealing with customers from all walks of life, and will be confident in handling disputes professionally; they will also be confident in delivering excellent service to every customer.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
Topics include:
- Business focused service delivery
- Providing a positive customer experience
- Customer service culture and environment awareness
Where will Apprenticeship training take place?
This will be a mixture of development in the workplace and knowledge workshops at our premises in Liverpool & St Helens and via virtual learning platforms.
Progression Opportunities
On completion, students could take their learning further with a team leading or management Apprenticeship qualification.
See what career this course can give you access
Explore CareersGallery
"I like how much support the Chamber gives you through the Apprenticeship. The company have supported me as well."
“Taking on this Apprenticeship has been really helpful and I have learned so much about myself and other things I didn’t know.”
Callum Hunking - Student
“I have gained a great deal of knowledge on the course and my communications and leadership skills have improved. I have really enjoyed the group tutorials as it was an opportunity to ask questions and discuss the units with other learners."
“Before the course, I lacked confidence when speaking in a room full of people, but I feel that the course has helped my confidence to grow. My adviser Bobbie has provided advice, support and encouragement throughout the two years which has helped me a great deal.”
Lucille Maloney, ACR
“Taking part in the Traineeship programme improved my confidence and motivated me to get out of the house and build a career. If I hadn’t have done the course I’d still be looking for work. I’m now doing my NVQ and I hope to keep building from there."
“I was so impressed with the Starting Point service that I encouraged my boyfriend Danny to visit.”
Paige Malaney - Student
“I have gained confidence which has allowed me to take on more administrative duties.”
Samantha Halshall, Autism Initiatives
“It has been a pleasure dealing with St Helens Chamber. They are very professional and extremely helpful. The students have received a high quality of learning and support.”
Linda Percy, Team Leader, First Ark
Course Provider
St Helens Chamber of Commerce
Address: Salisbury Street, Off Chalon Way, St Helens, WA10 1FY
