Banking customer service advisor
Banking customer service advisers provide a face-to-face service in banks and building societies.
Average annual salary (starting - experienced): £16,000 - £27,000
Typical hours (a week): 36 - 38
Related videos on a banking customer service advisor
How to become a banking customer service advisor
You can get into this job through:
- a college course
- an apprenticeship
- applying directly
College
Taking a college course in customer service could help to bring your skills up to date while looking for work. Relevant courses include a Level 2 or 3 Diploma in Customer Service.
College (Entry requirements)
You'll usually need:
- 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
- 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course
Apprenticeship
You can get into this job through a financial services customer adviser intermediate apprenticeship.
Apprenticeship (Entry requirements)
You'll usually need:
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
Direct application
Entry requirements vary between employers if you want to apply directly. You may find it useful to have 4 or more GCSEs at grades 9 to 4 (A* to C) or equivalent qualifications, including English and maths. Some employers may ask you to pass a series of selection tests when you apply.
More info
Career tips Customer service, cash handling and computing skills will be useful. Further information You can find out more about careers in finance from The London Institute of Banking and Finance.
What it takes
Skills & Knowledge
You'll need:
- customer service skills
- to be thorough and pay attention to detail
- the ability to work well with others
- patience and the ability to remain calm in stressful situations
- administration skills
- the ability to sell products and services
- sensitivity and understanding
- excellent verbal communication skills
- to be able to carry out basic tasks on a computer or hand-held device
Restriction & Requirements
You'll need to:
What you'll do
Day to day
Your day-to-day duties might include:
- processing payments and withdrawals
- setting up and maintaining customers’ accounts
- dealing with enquiries
- promoting and selling financial products and services to customers
- using the IT system to update account details
- general administration tasks
- operating UK and overseas currency tills
- helping customers with loan and mortgage applications
Working environment
You could work in a bank or in a contact centre. You may need to wear a uniform.
Career path and progression
Career path & progression
With experience, you could progress to specialist customer service and advice roles, or into management. You might also be able to apply your customer service skills in corporate or investment banking.
