Course Summary
Subject: IT
Course Title: Level 3 - IT Support Technician Apprenticeship
Course Types: Apprenticeship
Course Level: Level 3
Age Group: 19+, 16-18
Course Description
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments.
Our unique programme is designed by our expert instructors, influenced by industry leaders. We go beyond the requirements of the apprenticeship curriculum to offer extra training in networking and Linux to boost your knowledge and accelerate your skills.
With a Baltic Apprenticeship and our heroic one-to-one support, you’ll get the experience, qualification and confidence you need to thrive in IT.
Why pursue a career in IT?
With technology constantly evolving, organisations are now relying on IT skills more than ever to remain productive and profitable. This growing demand for IT skills means the average annual salary for an IT technician in the UK currently stands at £29,000.
As a support technician, you’ll be working with a wide variety of people, supporting users in-person or remotely through digital and telephone channels. With ever-evolving technologies, you'll always have something new to learn!
What does your future hold?
With a Baltic Apprenticeship and our heroic one-to-one support, you’ll get the experience, qualification and confidence you need to thrive in IT.
At Baltic Apprenticeships, 95% of our learners remain in employment after completing their programme - including many who progress onto the next level of apprenticeship training.
Progression opportunities
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I think for me the main thing I have taken away from the apprenticeship is a confidence in what i do. I know now that if I say something, I'm right: I have confidence in the method I've used to come to my conclusion.
Katie Smith
I think that Baltic are a really good training provider. My assessor Kelly was very kind, she always kept me up to date with what was going on. Whenever I put an assignment in for the online courses, they always got straight back to me to offer feedback. It was really informative. All round, really good people work for Baltic.
Aaron Larkin
The Baltic Team were good. They had regular catch-ups with Katie and we'd jump on a call every now and then, mainly to say "Katie's doing great."
We never had any issues; I was confident in the direction that Baltic were taking Katie in, and the targets that were set gave me the confidence that things were going to go smoothly.
It was helpful to hear regular updates, and it was very easy. It didn't take up much of my time at all to be honest, apart from my normal responsibilities as a manager: checking in and helping Katie out.
Dan Kingsley
Course Provider
Baltic Apprenticeships
Address: Baltic Training Services Baltic House, Hilton Road, Aycliffe Business Park, Co Durham, DL5 6EN
