Technical Support Apprenticeship

Course Summary

Subject: Engineering

Course Title: Technical Support Apprenticeship

Course Types: Apprenticeship

Course Level: Level 3

Age Group: 19+, 16-18

Course Description

Technical Support Technicians, work as part of a team to provide technical support and expertise for all areas of the Engineering and Manufacturing function including communications software, test, analysis tools, measurement, off line programming, process control, performance and continuous improvement solutions, capacity planning, production scheduling/planning, product technical applications and capability, technical sales and marketing support, product development and innovation, engineering drawing, purchasing and/or supply of goods or services for engineering activities, quality control, inspection and e-commerce technologies as required. The requirements are designed to offer stretch and progression. Technical Support technicians are able to work with minimum supervision, take responsibility for the quality, accuracy and timely delivery of the work they undertake. They are proactive in finding solutions to problems and identifying areas for improving the business. Technical knowledge, good communication skills, flexibility, patience and problem solving are key to this role.

Where will I study?

North West Training Council

How will I study?

Year 1 – full time at NWTC or day release basis – I day per week at NWTC

Year 2 – 1 day per week on technical certificate at NWTC, 4 days in your workplace

Year 3 / 4 –1 day a week at NWTC, 4 days in your workplace undertaking assessments

SPECIFIC SPECIALIST KNOWLEDGE AND SKILLS

What will I learn?

• mathematical techniques, formula and calculations used in a technical support environment
• the methods and techniques used to evaluate technical data and documentation
• how to identify that the data and documentation being used is current and up to date and how to make changes to issued documentation
• where and how to source other areas of technical expertise/information to help solve technical problems
• the requirements of the customer (internal/external) and support using the appropriate tools, equipment and processes
• how to produce technical documentation that contains all the relevant and necessary data and information required for the technical support activity being carried out
• how to present the technical documentation in the required format ensuring technical documentation follows agreed UK/international conventions
• assurance control procedures
• develop effective business and/or customer relationships and provide technical guidance and advice to others
• contribute to the business by identifying possible opportunities for improving working practices, processes and/or procedures
• obtain and control materials used in engineering/manufacturing environments and
  implement quality control/assurance systems and procedures in an engineering/manufacturing environment
• produce documentation to supply or procure goods or services
• undertake complex fault diagnostic and/or condition monitoring activities on equipment, plant or services
• carry out inspection activities on equipment/components/systems (such as mechanical, electrical, electronic, welded, and fabricated
• check and calibrate control and test equipment used in an engineering and/or manufacturing environment

SPECIFIC SPECIALIST KNOWLEDGE AND SKILLS

What qualifications will I achieve?

After a period of foundation skills and technical knowledge development all apprentices will be required to achieve the following qualifications

• Level 2 Diploma in Advanced Manufacturing Engineering (Foundation Competence)
• Level 3 Diploma in Advanced Manufacturing Engineering (Development Competence) – Technical Support
• Level 3 Diploma or Extended Diploma in Advanced Manufacturing Engineering (Development Knowledge)
• End Point Assessment

ROLES FOR TECHNICAL SUPPORT TECHNICIANS

CAD Draughtsperson

Measurement and Control Technician

Quality Control Inspector

Technical Support Person

Course Entry Guidelines

A minimum of four GCSEs at grade 4 (C) or above including English, Maths, Science and Technology.

Course Fees

Non Payable

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